Items purchased on our e-shop can only be returned within 14 days from the date of receipt. Return shipping fees are the responsibility of the Customer.

We will not provide any return labels or refund shipping fees. 

The returned item(s) must be sent to: 

Maison Operative Vittorio Emanuele II, 62

70122, Bari


+39 080 8641867

Item(s) must be returned undamaged, unused, unwashed, untainted or damaged and shipped in their original packaging including any additional accessories (dustbag, covers, etc...).

All returned items must have the security seal attached and intact; otherwise, the return cannot be accepted.

We recommend Buyers to place the items in a packaging box other than the sales box that contains the same, on which the Seller’s address will be shown.

The Seller reserves the right to verify full compliance with the above conditions; items that do not comply with them will not be accepted and/or refunded.

Limited edition products and other selected products are not eligible for return.

NB. All types of perfumes and/ or perfumers of various types are not returnable and therefore any returns received will not be accepted.

Limited edition products, other selected products, perfumes and/or perfumers, used items, not in new condition or without the attached original labels will be returned to the Buyer at his expense.

The refund of items that correctly comply with our Terms and Conditions will be issued within 7 working days following the date of receipt by the Seller of the items returned by the buyer.